Frequently Asked Questions

Q: Why book with Gray Line of Orlando?

A: Established in 1993 originally operated as Gator Tours Inc., became part of the International Gray Line family in 2006.  Gray Line World Wide was founded in 1910, it has grown to become the largest sightseeing tour provider in the world, operating in over 400 destinations on 6 continents - they are Truly, the Local Experts! Gray Line of Orlando is the leading sightseeing company in Central Florida. We provide tickets to well-known attractions as well as an extensive range of sightseeing tours and much more. You will travel in luxury air-conditioned coaches, escorted by a professional guide.

Q: What kind of vehicles are available for charter?

A: We operate luxury air-conditioned coaches, we have a state-of-the-art fleet of 47-49 seat passenger, 55-57 passenger seat coaches (equipped with restroom), 24-30 seat Minibuses and 12-13 seat Vans.

Q: Are your vehicles handicapped accessible?

A: Yes. Handicapped accessible vehicles are available. Any passenger requiring an ADA accessible vehicle must inform us no later than 2 business days prior to departure. Please contact our reservations department at 800-537-0917 or 407-522-5911 to make arrangements.

Q: Who drives your vehicles?

A: We take tremendous pride in our professional drivers. They are specifically trained and must complete medical reviews, background checks, driving record checks, training and testing, drug and alcohol testing and safety meetings.

Q: Who are our tour guides?

A: Our tour guides are well trained and Florida is their specialty. All sightseeing services are guided by a professional, Florida knowledgeable guide and include roundtrip transportation and admission to the attraction(s) mentioned.

Q: In what language are the tours conducted?

A: All excursions & transportation services are guided in English. The following languages - Dutch, French, German, Italian, Portuguese & Spanish available upon request for groups. For tours to Kennedy Space Center – headset translators can be ordered in advance or upon arrival (additional charges apply) in order to translate the facility tour, these are recommended for non-English speaking guests.

Q: Is smoking or drinking allowed aboard your vehicles?

A: For the health and safety of our passengers and drivers, smoking and consumption of alcohol is not allowed on any of our vehicles.

Q: When do I get my tickets and/or confirmation from an online purchase?

A: After your online purchase you will be redirected to a page with your voucher. An order confirmation, with a link to your online voucher, will also be e-mailed to you within two hours of completing your purchase. Simply print out your voucher, bring it with you on your day of travel, and follow the printed instructions for redeeming your ticket(s) at our office.  If you are unable to print your voucher please have your phone accessible to show our tour guide.  Airport Transfers, Theme Park Transfer, I Ride Trolley Tickets and all Ticket Only Packages (tours not including Gray Line Orlando transportation) HAVE to have a printed voucher copy for redemption, electronically shown vouchers would not be acceptable.

Q: What should I do if I don't receive my confirmation e-mail after making an online purchase?

A: Please send an e-mail to reservations@graylineorlando.com with your name, date of purchase, and correct e-mail address, so we can re-send the confirmation to you, or call us on 001 407 522 5911 and we can resend.

Q: What forms of payment does Gray Line Orlando accept?

A: On our website we accept MasterCard, Visa, Discover Card and American Express.

Q: Are the tours guaranteed on the days mentioned?

A: All sightseeing services have guaranteed departures on days mentioned.

Q: I have booked a tour with your company. Could you please let me know the exact time of pick-up and location from my hotel?

A: Absolutely, please call Gray Line of Orlando at 800-537-0917 or 407-522-5911 with your booking reference number and we give you the pick-up time and place.

Q: What are your pick-up locations?

A: Courtesy pick-ups are included from a selection of meeting point locations such as International Drive, Lake Buena Vista and Kissimmee (Hwy 192). Should you wish to have a pick-up from your hotel a surcharge of $ 10.00 per person to a maximum of $ 25.00 per family will apply. Pick-up times vary for all tours from meeting point to meeting point, please allow 15 minutes grace time period for the bus to arrive at your stop from the time of pick-up. There are no pick-ups in Altamonte Springs, Maitland, Winter Park or the UCF Area.

Q: How do I cancel my ticket?

For all tours that include NASCAR Race Tickets or a visit to Marineland whether the Dolphin Swim or Experience package there are no refunds once a booking has been made.

All other tours are non-refundable within 72 hours of tour departure.

Should you need to organize a tour cancellation, refund or reschedule please contact us at reservations@graylineorlando.com or call 001 407 522 5911.

Q: Are meals included in your tours?

Details on meals are listed on the individual tour packages, if included.

Q: How can we dress?

A: Casual and Comfortable. For beach tours remember to bring your beach wear and towels, for tours including eco-activities such as horseback riding or ziplines please ensure you have closed toe shoes as well as either pants or shorts – no dresses or skirts for females.

Q: If I lose something on your tour can I get it back?

Any items we find on our coaches is taken to our office and is kept for 72 hours/2 weeks. Please call our office at 800-537-0917 or 407-522-5911 for any lost items.

Q: Do you offer AAA discounts?

Yes.  Please enter promo code AAASouth for an automatic 10% discount, you will also be required to enter your membership card number when requested.

Q: How do I contact Gray Line of Orlando?

A: The USA toll free phone number is 1-800 537 0917.  The UK toll free phone number is 0800-520-0512.  The Australia toll free number is 1800-623-402.  Reservations may also be emailed to reservations@graylineorlando.com. Our office hours are from 7:00AM through 11:00PM, Monday through Friday and 7:00 AM through 20:00 PM on weekends EST.